Frequently asked questions to help you buy a voucher, a gift box or an item - Burdigala
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also choose a gift pouch version delivered to your home with Burdigala.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. For an immersive experience, you can also visit the Burdigala hotel in the heart of Bordeaux and enjoy its spacious, convivial areas.
Can the gift check be sent directly to the beneficiary without showing the amount?
To offer a gift box without revealing the amount to the recipient, select the 'Hide the amount' option when placing your order. The gift box will be sent directly to the chosen person, without any price indication, at our Burdigala establishment.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at the store when placing your order. Digital delivery is immediate, while the gift pouch version is shipped to your home. Take advantage of these options to offer a unique experience at Burdigala.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to the lucky recipient, who can book their dates at the Burdigala establishment.
How do I create a group fund and invite people?
To create a kitty and offer a Burdigala gift box, select the dedicated option during your online purchase. You can then invite participants by email or link sharing. The reservation and usage conditions are specified during the customization of your Burdigala gift box.
How can I choose the amount for a gift card?
Burdigala gift boxes are available in predefined amounts, which you can select according to your budget. For example, you can choose between a 300 € stay gift voucher, a 5-course menu for two at 118 €, or a gourmet break for two at 75 €. You will find all available options on our Burdigala website.
How can I log in to my account?
To access your account, go to the Burdigala website's login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it. Enjoy your experience with Burdigala.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon. Then, select the 'Empty Cart' option to clear its contents. This action can be performed at any time on our Burdigala site.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time, they will all be included in your order. Take advantage of this opportunity to offer unforgettable moments to your loved ones at Burdigala.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our Burdigala website.
How do I purchase or give a gift box?
To offer a Burdigala gift box, select the box of your choice, add it to your cart and complete your order online. You can customize your box with a message before giving it to your loved one.
Can we give a gift certificate and let the recipient choose the experience?
With a Burdigala gift box, the recipient can choose from several experiences, such as a hotel stay or a meal at Restaurant Madame B, to fully enjoy their stay in Bordeaux.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can enjoy your stay or gastronomic experience in complete peace of mind at our Burdigala establishment.
Is the gift box customer service reachable by email?
You can reach us by email at the address indicated on our website. Our team is committed to responding to you within 48 business hours. Enjoy your experience at Burdigala to the fullest.
Is the gift box customer service reachable by phone?
Burdigala's customer service is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email and online form.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at Burdigala.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment Burdigala.
Is there a dedicated customer service for gift boxes?
Burdigala provides you with a dedicated customer service for any questions regarding your gift box. You will find answers to your questions directly on our website or via our online form.
Is there a dedicated FAQ for gift boxes?
Here you will find detailed information on how to use your Burdigala gift box. This FAQ will guide you to make the most of your experience in our establishment.
Is spa access included in my gift box?
Access to the spa is not mentioned among the services included in the gift boxes offered by Burdigala.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other customers of the Burdigala hotel, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The details of your gift box's services are specified on the box itself or in the accompanying information booklet. You will find the available options there, such as a stay in a room or a menu at Madame B restaurant, to fully enjoy your experience at Burdigala.
Is parking included in my gift box?
The gift box does not include parking. For added convenience, the Burdigala hotel offers nearby parking spaces, but it is advisable to check availability and rates directly on site.
Is breakfast included in my gift box?
Breakfast is not included in the Burdigala gift boxes. Check the conditions of your gift box to confirm the services included during your stay at the Burdigala hotel.
Is special attention given to the recipient of a gift box?
The recipient of a Burdigala gift box can enjoy a unique experience in a friendly and refined setting, with dedicated spaces for relaxation and socializing, as well as delicious cuisine at the Madame B restaurant.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. Fully enjoy your experience at Burdigala.
Should we bring towels to the Spa?
The towels are provided by the Burdigala establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple Burdigala gift boxes for your employees and customize them according to your preferences. Burdigala gift boxes offer a variety of options to suit your needs.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The delivery options are specified at the time of purchase, at our Burdigala establishment.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for large quantity purchases, with a customized quote based on the ordered volume at Burdigala.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options. Degressive rates apply for large quantity purchases, with a customized quote based on the ordered volume, at our Burdigala establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, we update your details with your order number and the new information. The reservation conditions of the establishment Burdigala apply.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review. You can also discover the universe of our establishment Burdigala.
How can I contact the store?
For any questions regarding our gift boxes, you can consult the terms of use on our website or directly at the Burdigala establishment.
Is there a dress code for the gift box?
The dress code at the Madame B restaurant and in the Burdigala hotel spaces is elegant and casual. For a refined dinner or a relaxing moment at the bar, smart attire is recommended. Enjoy the friendly and warm atmosphere of our Burdigala establishment.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by our Burdigala establishment.
Is it absolutely necessary to make a reservation?
Yes, it is necessary to make a reservation to enjoy your gift box at the Madame B restaurant or for a stay at the Burdigala hotel.
How can one access the hotel from the airport?
To access the Burdigala hotel from the airport, you can choose between a taxi or public transportation. The hotel is located in the heart of Bordeaux, making your arrival easy. Burdigala.
Is the establishment accessible to people with reduced mobility?
The Burdigala establishment is designed to welcome all visitors, including people with reduced mobility, with adapted and friendly spaces.
Are pets allowed in the establishment?
Pets are allowed in our Burdigala establishment, provided that the specific conditions of the hotel are respected.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the Burdigala establishment's website.
What are the hours of operation?
The opening hours of the Burdigala establishment vary depending on the service. For the Madame B restaurant, you can enjoy lunch or dinner, while the bar is perfect for a break at any time of the day. For the cinema, screenings are scheduled in the evening. Burdigala.
Is there parking available near the establishment?
The Burdigala establishment does not have a private parking lot, but several parking options are available nearby, such as the public Saint-Christoly parking lot, which is a few minutes' walk away.
What are the delivery methods for gift boxes/vouchers?
Burdigala gift boxes can be sent by email or by post according to your preference. You will immediately receive your gift box in digital format, and a gift pouch version is also available at your home. The lucky recipient can then book their dates at the Burdigala establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version at your home. Take advantage of this option to offer a unique moment at Burdigala.
In addition to gift boxes, is it possible to order or have items delivered?
Our official store only offers gift boxes for stays and gastronomic experiences. For additional items, you can check the conditions of the Burdigala establishment.
Is the gift box available in physical format?
Yes, the gift box is available in physical format. You can also opt for a digital version for immediate delivery. The recipient will then be able to book their stay or dining dates at the restaurant Madame B in our Burdigala establishment.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation. You can choose between immediate digital delivery or a gift pouch version delivered to your home, for a refined gifting experience at Burdigala.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for Burdigala. Email delivery is immediate, allowing the recipient to use it quickly.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format immediately, and a gift pouch version can be delivered to your home. Take advantage of this practical option to offer a unique moment at Burdigala.
Do you deliver gift boxes internationally?
Burdigala gift boxes can be delivered internationally, with varying shipping costs and delivery times depending on the destination. You can choose between an immediate digital delivery or a gift pouch version at home.
What are the delivery times for gift boxes by mail?
The gift boxes are sent within 24 hours digitally and within 48 hours by mail to your home. You will thus be able to offer a unique moment in the heart of Bordeaux at our Burdigala establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and you also have the option to receive a gift pouch version at your home. Take advantage of this flexibility to offer a unique moment at our Burdigala establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format. You can also choose a gift pouch version delivered to your home, with standard delivery times. Take advantage of these options to offer an unforgettable moment at Burdigala.
How can I track my order?
You can track your order by logging into your account on our website. The terms and conditions of the Burdigala establishment apply to any reservation made with a gift box.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital format is sent immediately, and a gift pack version is available at your home. Enjoy this unique experience at Burdigala.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate in digital format and within 48 hours for the gift pouch version to your home. You will thus be able to offer a unique moment in the heart of Bordeaux at our Burdigala establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the Burdigala establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At Burdigala, we invite you to check these details to plan your experience to the best.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the Burdigala establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. You can enjoy the vibrant atmosphere of Burdigala, a 5-star lifestyle hotel in Bordeaux, to experience a unique moment in the heart of the city.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can book your dates at the Burdigala hotel to enjoy your stay in the heart of Bordeaux.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box depends on the conditions specified at the time of purchase. You can enjoy your stay in the vibrant atmosphere of our Burdigala establishment.
Is it possible to reschedule without fees with a gift box?
The date of a reservation made with a gift box can be postponed according to the conditions specified at the time of purchase, at our Burdigala establishment.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at the Madame B restaurant or at the Burdigala hotel.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for events like Valentine's Day, Christmas, or weddings. You can discover the available offers online to give a unique experience at Burdigala.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, such as birthdays or gatherings with friends. You can choose from our offers, like the 5-course menu at Madame B restaurant or a Bordeaux getaway for two, to create a unique moment at our Burdigala establishment.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Burdigala gift boxes are official and guaranteed without intermediaries. You get the best rate by purchasing directly from the Burdigala establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered by our gift boxes correspond to those you can enjoy or experience on-site at Burdigala. You can thus fully enjoy the refined culinary experience of Madame B restaurant or the convivial atmosphere of the bar, depending on the gift box chosen.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability and the establishment's conditions. You can choose between different experiences, such as a stay in a room or a menu at the Madame B restaurant, for a unique moment in the heart of Bordeaux. Burdigala.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box. The terms are specified during the ordering process, at our Burdigala establishment.
Is online payment secure?
Online payment is secure on our platform to ensure the protection of your banking data. This way, you can shop with complete peace of mind at our Burdigala establishment.
Is payment via group or shared payment possible?
Payment via group or shared pot is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order, directly with the establishment Burdigala.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our Burdigala establishment. Each box allows you to enjoy an overnight stay or a meal at our 5-star lifestyle hotel in Bordeaux, where conviviality and sharing are the key words.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of the Burdigala establishment.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You receive an immediate digital delivery and a gift pouch version at your home, for a simplified shopping experience at Burdigala.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at Burdigala.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made for the purchase of our gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction for your purchase at Burdigala.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account. All gift boxes are customizable to your liking, with immediate digital delivery or a gift pouch version sent to your home. Enjoy the unique experience offered by Burdigala.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your Burdigala gift boxes.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase. You can also find it in your customer account, at our Burdigala establishment.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and the box is sent immediately in digital format, with a gift envelope version delivered to your home. Enjoy this unique experience at Burdigala.
Can a promotional code be used?
It is possible to use a promotional code when purchasing your gift set. Simply check its validity and usage in the general terms and conditions of our establishment Burdigala.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and goes directly to the establishment Burdigala.
Do you accept vacation checks?
Burdigala accepts vacation checks according to the establishment's conditions. Check the payment methods on the product sheet of our official Burdigala store.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included with the shipment. Take advantage of this attention to personalize your gift at Burdigala.
Can we add options to your gift box offers?
The available options for our gift boxes vary depending on the offers. You can customize your choice among our different proposals, such as menus or stays, for a unique experience at the heart of Bordeaux with Burdigala.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail. You can customize the packaging during your online order to provide an even more refined experience for your loved ones, with Burdigala.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Burdigala gift box with a message to mark a special occasion like a birthday or a wedding. Burdigala gift boxes are designed to offer a unique and memorable experience in Bordeaux.
How do I request a refund for a gift box purchased online?
The refund of an online purchased gift box depends on the purchase conditions. At Burdigala, you can benefit from a refund under certain conditions, notably if the box has not been used.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. We send you a digital gift box immediately and a gift pouch version to your home, with Burdigala.
Can partially used gift boxes be refunded?
Partially used Burdigala gift boxes are non-refundable. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. You can choose and customize your box with all your desires, directly with Burdigala.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable, according to the purchase conditions of our establishment Burdigala.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the purchase conditions. At Burdigala, you can enjoy a unique moment in the heart of Bordeaux, in a lifestyle place where it's great to live.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, a photo of the box will be necessary to process your request according to the conditions of the Burdigala establishment.
Can I get a refund for a gift box if I change my mind after purchase?
Gift boxes purchased for Burdigala are non-refundable once the purchase is made. We invite you to carefully consider your choice before finalizing your order.
What happens if the recipient couldn't use the gift box before its expiration date?
The Burdigala gift box must be used before its expiration date. If this date is exceeded, it can no longer be used. Check the establishment's conditions for possible extension options.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the Burdigala establishment.
How can I redeem the cashback?
To use your gift box, you can present it directly at the reception of the Burdigala hotel or book it online via their website. The box is valid for one night's stay or a meal, depending on the option chosen, and you will be able to enjoy the spaces and services of the Burdigala establishment.
What is the processing time for a refund after I make a request?
The refund deadlines are determined by the conditions of your purchase. At Burdigala, you benefit from a refund within 14 days after your request, subject to the gift box usage conditions.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Burdigala gift boxes are neither exchangeable nor refundable. The general terms and conditions specify the conditions of use for these boxes in our Burdigala establishment.
Are there any dates excluded for gift boxes?
Yes, some dates may be excluded for reservations made with a gift box. Check the available dates when making your reservation at Burdigala.
Is booking with a gift box subject to availability?
To book with a gift box at Burdigala, check the availability of the establishment at the time of booking. We recommend booking quickly to enjoy your gift box in our Burdigala hotel.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, making it easier for you to access your Burdigala account.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at Burdigala.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the Burdigala establishment.
Can I use my gift box on holidays?
The use of your gift box at Burdigala is possible on holidays, subject to the establishment's availability. Enjoy the friendly atmosphere and shared spaces for a unique moment in the heart of Bordeaux.
Can I freely choose my dates with a gift box?
You can book your stay dates according to the availability of the Burdigala establishment.
Can I book online with my gift voucher?
The reservation with your gift box is made directly with the Burdigala establishment, which will welcome you in the heart of Bordeaux for a stay or a gourmet moment.
Can I make a reservation by phone with my gift box?
Phone reservation with a gift box is possible according to the conditions of the Burdigala establishment.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at Burdigala. The establishment will guide you through the reservation steps and inform you about availability.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the Burdigala establishment.
Does my gift box cover the entire service?
Your Burdigala gift box covers the service indicated on your exchange voucher. Any additional charges or options, such as extra dishes or drinks, are at your expense. The establishment's conditions specify that you can book your dates directly with the Burdigala hotel.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a unique experience at the heart of Bordeaux, in our Burdigala establishment.
Can my gift box be used all at once?
Your gift box can be used in one go to enjoy a stay or a meal at the restaurant Madame B in our Burdigala establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid in our Burdigala establishment.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at our Burdigala establishment, located in the heart of Bordeaux.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to specific conditions. You will be able to fully enjoy your stay in the friendly atmosphere of our Burdigala establishment.
Can someone else use my gift box?
The gift box is personal and reserved for the exclusive use of the beneficiary. You can book your stay or meal dates directly with the Burdigala establishment.
Can an additional payment be requested on-site when using the gift box?
A payment supplement may be requested when using your gift box according to the establishment's conditions. These terms are specified on your gift box, in our Burdigala establishment.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the Burdigala hotel, you may be asked to present an ID depending on the establishment's conditions.
Do you accept pets?
The presence of pets depends on the conditions of the Burdigala establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The reservation conditions are specific to each Burdigala establishment.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can place an order as a guest, directly with Burdigala.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on availability and the reservation conditions for your stay or meal at our Burdigala establishment.
What are the check-in and check-out times?
Arrival and departure times are set according to the conditions of your gift box. You will be able to fully enjoy your stay in the heart of Bordeaux at our Burdigala establishment.
What services are included in a gift certificate?
The included services depend on the gift box chosen. You can enjoy an overnight stay in a room, a menu at Madame B restaurant, or a gourmet break at the bar of the Burdigala hotel.
What is the difference between a gift box and a free amount voucher?
The Burdigala gift box offers predefined experiences such as an overnight stay or a meal at the Madame B restaurant, while a voucher with a free amount allows you to pay for a service of your choice up to the indicated amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to know the reservation and cancellation terms. Enjoy the unique experience offered by the Burdigala establishment.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay or meal dates according to availability at the Madame B restaurant or the bar of the Burdigala hotel.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order so that the beneficiary can enjoy their stay or dining experience at Madame B restaurant in our Burdigala establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the conditions of the Burdigala establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the purchase, at our establishment Burdigala.
What is the validity period of a gift box?
The validity period of a Burdigala gift box is 1 year. You can choose and customize your gift box as you wish, with immediate digital delivery or a gift pouch version at home. Enjoy the unique experience offered by the Burdigala hotel in Bordeaux.
Are children allowed?
The Burdigala establishment accepts children, but it is advisable to check the specific conditions upon booking to fully enjoy your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the full value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to Burdigala's establishment conditions.
Is the spa access private?
Access to the spa is not mentioned in the services offered by the Burdigala gift box.
What types of gift boxes do you offer?
We offer gift boxes for stays in hotel-restaurants, romantic nights, gourmet getaways, or wellness experiences. The options vary depending on the partner establishments. Enjoy a unique moment in the heart of Bordeaux with our Burdigala gift boxes.